Privacy Policy for Canada
How ChimneyClear CA collects, uses, shares, and protects your personal data across Canada in accordance with PIPEDA, provincial laws, and applicable guidance from the Office of the Privacy Commissioner (OPC).
Introduction
ChimneyClear CA provides inspection and cleaning services across Canada. We are committed to protecting your personal data and complying with the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as substantially similar provincial laws including Alberta PIPA, British Columbia PIPA, and Québec’s Law 25. This policy explains what personal data we collect, how we use it, when we share it, and your rights.
- Controller: ChimneyClear CA, operating in Canada.
- Contact for privacy inquiries: 1 (587) 492-3814
- Applies to our websites and services provided to Canadian residents.
Data We Collect
We collect personal data directly from you when you book a service, create an account, or contact us, and automatically through our websites via cookies and similar technologies. The personal data categories may include:
- Identity and contact details: name, address, email, phone, province/territory.
- Service details: property type, appointment preferences, and service notes.
- Transactional data: service history, invoices, and payment confirmations (processed by payment providers; we do not store full card numbers).
- Technical data: IP address, device identifiers, browser type, and usage patterns.
- Marketing preferences and consent records under CASL (anti‑spam law).
How We Use Your Data
We use personal data to provide and improve services, verify your identity, process payments, schedule appointments, send service communications, and comply with legal obligations. With your consent, we may send promotional messages (you may opt out at any time). We rely on appropriate PIPEDA principles such as consent, limiting collection, limiting use, disclosure and retention, and safeguards.
Your Rights in Canada
Subject to applicable law, you may request access to the personal data we hold about you, rectification, withdrawal of consent, and, where available, deletion or de‑indexing. We will verify your identity before fulfilling requests and respond within applicable timeframes. Québec residents may have additional rights under Law 25. You may contact the Office of the Privacy Commissioner of Canada (OPC) or your provincial commissioner if concerns remain.
Security
We implement organizational, technical, and physical safeguards to protect personal data against loss, theft, unauthorized access, disclosure, copying, use, or modification. Measures include access controls, encryption in transit, secure configurations, and staff training. No method of transmission is 100% secure; we continuously improve our program.
Retention
We retain personal data only as long as necessary to fulfill the purposes identified in this policy and as required by law, after which it is securely deleted or anonymized. Our next scheduled policy review countdown is displayed in the mini‑TOC.
Children and Sensitive Data
Our services are not directed to children under 13. We do not knowingly collect sensitive personal data unless strictly necessary and with explicit consent where required.
Contact Us
If you have questions or concerns, or wish to exercise your privacy rights, call 1 (587) 492-3814. You can also submit a request via the form in this page’s modal. We aim to respond within 30 days.
Changes to This Policy
We may update this policy to reflect changes in practices or law (including any future federal CPPA developments). We will post updates here and revise the effective date below.
Effective date: